CITIZEN'S CHARTER
Passport Issuance
Filipinos apply for a Philippine passport, the official government-issued document, which certifies the holder's identity and nationality and entitles them to travel under its protection to and from foreign countries.
| Office or Division: | Passport Section |
| Classification: | Complex |
| Type of Transaction: | G2C |
| Who may avail: | Filipino citizens |
| CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
Confirmed online appointment (except for those who can avail of the Courtesy Lane including seniors, pregnant women, persons with disabilities, and minors 7 years old and below) |
Philippine Consulate General in Honolulu website (honolulupcg.dfa.gov.ph) |
| Accomplished Passport Application Form | Philippine Consulate General in Honolulu or downloadable from its website |
| Personal appearance | |
|
Postage stamps worth US$7.75, if passport is to be mailed to applicant. |
US Post Office |
| New Application: | |
| Birth Certificate or Report of Birth (Original and 1 photocopy) | Philippine Statistics Authority |
| For married women: Marriage Certificate or Report of Marriage (Original and photocopy) (Note: If applicant opts to retain maiden name, the Marriage Certificate is not required.) | Philippine Statistics Authority |
| For dual citizens: Original Identification Certificate, Oath of Allegiance, and Order of Approval issued by the Philippine Foreign Service Post or the Philippine Bureau of Immigration | Applicant |
| RENEWAL: | |
| Latest Philippine passport (original and photocopy of data page) | Applicant |
| Valid ID showing proof of Philippine citizenship, i.e., Alien/Green card (original and photocopy) | Applicant |
|
Documents to support name change (Original and 1 photocopy): For married women: Marriage Certificate or Report of Marriage (Note: If applicant opts to retain maiden name, a Marriage Contract is not required.) For name change: Annotated Birth Certificate For reversion to maiden name: Annotated Marriage Contract to show annulment/divorce/court ordered instruction, Death Certificate of spouse. |
Philippine Statistics Authority |
| For Lost ePassport | |
| Same requirements as for a new applicant. | |
| Affidavit of Loss | Can be executed by applicant at the PCG or before a notary public |
| For lost valid passport: Police Report | Police station |
| For lost valid passport:15-day clearing period | |
| Client Steps |
Agency Action |
Fees to be Paid | Processing Time | Person Responsible |
|
1. Go to PCG on day and time of appointment; wait for number to be called. For Courtesy Lane clients, log-in at QLess kiosk and wait for number to be called |
1. Summon client | None | 1 minute (to log-in) |
Processor Passport Section |
| 2. Submit application form and supporting documents for processing and evaluation | 2. Receive, assess and evaluate completeness and authenticity of documents | None | 5 minutes | Processor
Passport Section |
| 3. Submit application with copies of supporting documents to the Cashier and pay the required fee/s | 3. Receive payment and issue Official Receipt |
USD 60 (Passport – new or renewal) USD 25/document (Affidavit) USD 150 (Lost Passport) |
3 minutes |
Collecting Officer Cashier |
| 4. Submit application form and supporting documents, and have data encoded and biometrics (photo, fingerprint scan, and e-signature) taken. Application process ends |
4. Check form and documents 4.1 Encode applicant’s personal information 4.2 Scan pertinent documents for electronic file 4.3 Capture biometrics 4.4 Request applicant to review and approve personal details as encoded 4.5 Inform applicant of passport release and that they will receive a mobile text notification on passport availability 4.6 If applicable, cancel old passport and accept applicant request to mail the new passport |
None | 7 minutes |
Encoder Passport Section |
| 5. Wait for processing of passport | 5. Checks and signs passport application, and transmits it to DFA-Manila. | None | 2 minutes |
Signing Officer Passport Section |
| 5.1 Process, print passport and ship passport to PCG | None | 4 to 6 weeks | DFA - Manila | |
| 6. Return to PCG, log-in at Qless kiosk and wait for number to be called | 6. Summon client | None | 1 minute (to log-in) |
Consular Assistant Passport Section |
| 7. Present Official Receipt as proof for claim. If claiming passport on behalf of applicant, submit Authorization letter from applicant | 7. Hand passport to applicant/ representative. Request check of accuracy on passport entries and signature on the receiving portion of the application form. Cancel old passport if it hasn’t been cancelled yet |
None | 5 minutes |
Consular Assistant Passport Section |
| TOTAL | Varies based on applicant's circumstances |
20 minutes (Steps 2-4, 7 only) |
